Business Operations and Customer Success Manager

Apply Now: Hiring a Business Operations and Customer Success Manager at Stride Funding

Hiring: Business Operations and Customer Success Manager

Full Time

Based in Dallas, TX

Stride Funding is a venture-backed, mission-driven start-up that is transforming access to higher education by offering an alternative to traditional loans via income share agreements (ISA). Stride believes in the power of education for economic mobility. You can play a role in creating meaningful change every day doing work you truly love. We’re looking for a talented, organized business operations manager to help lead business operations and customer success. 

Stride offers an industry-leading, end-to-end ISA platform that integrates with a diverse set of partners ranging from bootcamps (e.g., software engineering, data science, tech sales, etc.) to workforce programs to traditional colleges and universities. Each of these education providers are seeking a wider array funding options to support their students, increase access, boost enrollments, and highlight their high-quality career outcomes - it is for these reasons that they work with Stride to support the operations of their ISA program. 

As we continue to grow our business and gear up for our Series A, the Business Operations and Customer Success Manager will help manage key operational functions that impact both school-partners and student customers. The role will be instrumental in managing Stride’s critical customer acquisition and servicing processes.   

This role will help ensure a successful customer experience collaborating with internal and external operational partners and by directly working with customers. 

 

Responsibilities

  • Lead customer channel processes from customer application to servicing

  • Coordinate with internal team to manage systems, software, subscriptions (e.g., Stride website, HubSpot)

  • Assist in managing affiliate marketing partners and initiatives

  • Key contributor to Stride’s career success program

  • Organize and implement launch plans for new partnerships and school clients 

  • Assist in reviewing customer applications and contract issuance

  • Develop and implement operational processes and procedures

  • Manage cross-functional team members for large-scale client partnerships, providing direction to team members of launch needs for seamless customer experience

  • Manage relationships and expectations across internal and external stakeholders (inclusive of Stride’s key contractors)

  • Ensure all timelines are met for partnership and customer processes, with great organizational skills and attention to detail  

  • Gain a strong understanding of Stride’s originations and servicing systems.  Assist in the management and enhancement of these systems for new and existing businesses

  • During high volume periods, assist in the management and flow of the customer experience, including applications, underwriting, customer communications and school interactions

Qualifications 

  • Bachelors degree and 2+ years of work experience

  • Process-oriented leader with great attention to detail and an ability to logically think through all aspects of program delivery - from people, to process, to platform

  • Enthusiasm for delivering delightful customer experiences that are simple, accessible, and scalable 

  • Experience working with cross-functional teams focused on delivering seamless customer experiences

  • Great communicator with an ability to clearly document requirements, action items, and program risks

  • Ability to build and manage relationships internally and externally

  • Experience working with complex systems which may include customer applications, financial systems, phone systems, and internet applications

Apply Today


If interested, come prepared to demonstrate your passion and drive as part of our warm, mission-oriented, tight-knit team.  Tell us what makes you tick. Show us what you’ve been up to and we will do the same!

Send a resume and cover letter to joinstride@stridefunding.com to apply!

Additional Information

 

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status