Customer Success Associate

Apply Now: Hiring a Stride Customer Success Associate

Hiring: Customer Success Associate

Full Time

Based in Dallas, Texas

At Stride Funding, our mission is to help students fund their future and gain access to fulfilling educations and careers. Stride believes in the power of education for economic mobility. You can play a role in creating meaningful change every day doing work you truly love. We’re looking for scrappy, hungry Swiss-army knives ready to build a tight-knit community. 

 

As a Customer Success Associate, you’ll be a critical member of that effort, serving on the front lines of our student-facing support team. You’ll be tasked with making sure every student receives best-in-class service in a friendly, empathetic, and knowledgeable way. You’ll also help lay the groundwork for a strong company and customer success culture. You’ll have a direct impact on building a very large and meaningful business.  

Key Responsibilities 

  • Lead the daily work and communications with students seeking education funding through Stride 

  • Respond to inbound student phone calls, emails and texts regarding current applications and general Stride ISA queries from prospective customers 

  • Review and process student applications (identity / transcript review and student outreach for application clarification and additional supporting documentation) 

  • Manage outbound pull-through phone queues in operations system 

  • Document every correspondence with students in company CRM (HubSpot) 

  • Onboard and welcome approved students to Stride community  

  • Collaborate with other Stride Squad members to help ensure students get accurate pricing and terms 

  • Daily review of leads from various partner sources, each of which may have unique processes, to convert them to Stride Community members 

  • Interact with schools to certify funding and assist in the disbursement process 

  • Take ownership of student experience and suggest changes to processes and communications to support an improved customer journey 

Candidate Requirements

  • Friendly, outgoing, customer approach. Ability to easily connect with current students and recent graduates (Stride’s core customers) 

  • Dedicated to working at least 40 hours a week to manage all customer relationships and build a tight-knit Stride community 

  • Ideally based in Dallas - we are currently working remote due to Covid-19. Make sure to have good internet service, mobile phone reception, and a quiet uninterrupted environment for the remote work.  

  • Customer-centric focus – due to seasonality of student lending, there may be limited time-off during peak volume periods (e.g., summer and winter) 

  • Professional demeanor and strong work ethic  

  • Strong verbal and written communication skills 

  • Excellent organizational and time management skills 

  • Self-motivated, ability to multitask, resourceful, productive on teams as well as independent work 

  • Comfortable with adapting to change, switching between projects / duties quickly and efficiently 

  • Roll up your sleeves attitude and ownership mindset. Hit your stride in a fast-paced start-up environment 

Apply Today

If interested, come prepared to demonstrate your passion, interest and impact from whatever you’ve been working on in the past. Tell us what makes you tick. Show us what you’ve been up to and we will do the same! 

 

Send a resume and cover letter to joinstride@stridefunding.com to apply!

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

Stride-Logo-White.png

Dallas | New York City | Boston | LA

5960 Berkshire Lane, 6th Floor
Dallas, TX 75225 United States

© Stride Funding, Inc. 2020 -- formerly AlmaPact

  • Visit Stride on Facebook
  • See Stride Instagram
  • Follow Stride on Twitter
  • Follow Stride on LinkedIn