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Great news! WE HEARD YOU. After receiving extensive member feedback, we made it a top priority to provide you with a new and improved payment portal. And just in time for the new year, IT’S READY! 🎉 The countdown starts now.

The servicing of your account will now be handled through our new servicer, Launch Servicing. You will be receiving an email, or letter in the mail if you are not enrolled in paperless billing, from our previous servicing partner, Knowledge Finance with additional details, including the specific date of your transfer.

This new platform will give members like you a better, more seamless payment experience we know you’ll love—seriously!

Scroll to learn more about the transition.


More Questions?

If you have any questions at all about this transition, please don’t hesitate to contact us 8AM-8PM EST at (214) 775-9960, or email us at We’re here for you! 💜

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